4 Helpful Tips On How To Extract Value From Customer Data

There is much data to be gathered about your target market, including their behaviors and other statistics. However, sometimes, companies find themselves with more data than they know what to do with. It may be overwhelming at times, but the key is weeding out the less useful information and keeping track of the more helpful bits. But how do you know which is which?

Extracting Value From Collected Data

When you are faced with all the data you gather, how will you know which type of data is useful or not? Here are a few tips to help you better manage your data and get the most out of it.

1 – Invest In Analytics

It pays for your company to invest money in analytical tools that focus on consumer behaviors. The data that these tools collect will help your business in marketing tactics that will lead to better sales.

2 – Do Not Disregard Historical Data

Historical data may “predict” future trends as well as prevent past mistakes from happening again. Disregarding historical data is a grave mistake. If you have existing data that you have collected in the past, it is a good idea to digitize it. It is also wise to store data from the past five to ten years, as this information may be more helpful than you think.

3 – Apply The Data To Operations

If you notice trends in your customers’ behavior, you might want to apply changes to the way your company operates. Making changes wherever possible will help your company cope and perform better as time goes by.

For example, let’s say your data shows that your target audience uses YouTube more frequently than Facebook. In that case, it may be time to reconsider whether it is still a wise idea to invest resources in Facebook ads or not. If you eliminate certain parts that may be deemed less useful, you stand to save money in the long run and maximize your efforts.

4 – Analyze Client Churn

Client churn refers to customer data that relates to why some of them remain loyal to your brand and why others seem to leave after a certain time. Analyzing this data will help you improve customer retention. You can attract and keep more loyal customers if you look at the trends of your client churn.


You will be able to make the most of the data that you collect if you know where to look. The first step is to identify particular problem areas in your business and search for the right information you need to solve them. Keep in mind that if all else fails, you can comb through all the data you have collected until you find the necessary information to solve your initial problem. Do not make the mistake of deleting a big chunk of data. You never know when you will be able to use it down the line.

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James LePage
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